We are seeking an account manager with a passion for helping our existing customers in a variety of ways to ensure their long term success with Endear. Our dream candidate is self-motivated and has an entrepreneur-like attitude towards their work. In other words, you like owning your process and the results that follow. You have a solutions-first approach to helping customers, with an eye on how support can result in upsells, referrals, and expansion.
Endear is building the first modern CRM for retail teams. We empower brands to drive more in-store sales by giving their retail teams AI-powered tools to have 10x more personalized, human conversations with customers. Despite retail being 6x larger than eCommerce, brick-and-mortar retail has been largely overlooked by the technology industry. We're changing that by enabling thousands of salespeople to leverage customer data in meaningful ways.
In this role, you will have a direct impact on the growth of Endear and will be involved in shaping the future of Account Management at Endear. You will be responsible for owning the relationships with key customer accounts, onboarding new customers, and improving the overall adoption, success, and expansion across Endear.
You will work closely with our tight-knit sales team including the VP of Sales, Account Executives, and Account Managers to rapidly develop your skillset. Additionally, you'll interact directly with the founding team including key department stakeholders across marketing and product. The right person for this role has experience in SaaS sales or account management and a passion for working in start-up environments; Familiarity and interest in the retail industry is a plus!
Founded 5 years ago, Endear has demonstrated strong product-market fit and reached profitability multiple times. Our platform was built from the ground up by technical leaders who have scaled data platforms to hundreds of millions of users and been at startups from early-stage through IPO. We make measured, high-conviction decisions at every milestone to ensure long-term success while realizing our massive potential in the retail market.
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