Job Description

Aquarium Visitor and Member Services Coordinator

Job Type: Full Time

Job Location: Manteo, Dare County, NC

Agency: North Carolina Department of Natural and Cultural Resources

Division: NC Aquariums at Roanoke Island

Salary: $45,926.00 - $50,717.00 Annually

Location: Dare County, NC

Job Type: Permanent Full-Time

Job Number: 25-09184 AQM60034869

Section: NC Aquariums at Roanoke Island

Salary Grade: NC12

Description of Work

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Application Process
Please watch our video that walks you through each step of the application process.

Location
374 Airport Rd

Primary Purpose of this Position

The North Carolina Aquariums on Roanoke Island is seeking a dynamic, efficient, and enthusiastic individual to join our team as a Visitor and Member Services Coordinator . This position reports to the Aquarium Director, is a key member of the Aquariums Leadership Team, and has broad responsibilities for the Aquariums guest services, security and safety, and membership efforts.

The Coordinator must have strong leadership, effective supervision/management abilities, and familiarity with admission processes, with emphasis in communications, organization, attention to detail, time management, and ability to work across departments. This position will organize, lead, recruit, hire, train, and manage guest liaison, admissions managers, cashiers, and security all focused on providing excellent customer service while supporting the Aquarium's mission. The role may develop policies related to visitor or member dispute resolution, staff relations, emergency first aid and safety, and other sensitive communications challenges such as selling memberships, promoting educational programs, coaching, and monitoring employees.

The Coordinator must collaborate with the Leadership Team, the Aquarium, the North Carolina Aquarium Society, and DNCR to maintain excellence in cash handling, PCI compliance, and customer service.

Key Responsibilities

• Supervise a full-time guest liaison, admission managers/cashiers, security staff, and part-time cashiers and security staff
• Ensure visitors and members receive excellent customer service and experience
• Oversee Payment Card Industry (PCI) compliance and training
• Coordinate administrative tasks, reports, and cash management of Visitor Services (Membership sales, Special Events and Special Activities sales)
• Provide customer service training for all Aquarium staff and volunteers
• Develop and coordinate visitor surveys and evaluation programs
• Process visitor information requests
• Oversee school and group check-in/orientation
• Coordinate with Education department on education program and field trip check-in
• Oversee building security and visitor safety
• Manage lost and found
• Serve as liaison to the North Carolina Aquarium Society to bolster membership, programs, donations, and activities
• Provide flexible and efficient personnel support to Admissions and Office staff
• Maintain and adhere to an annual departmental budget
• Exhibit professional, friendly, and effective communications

Position/Physical Requirements

• Weekend, evening, and holiday work required
• Must meet DNCR Fleet Safety Guidelines and be able to obtain/maintain a valid US drivers license within 90 days
• Must be able to lift and carry 50 lbs
• Background check will be completed prior to first day of work

Knowledge, Skills and Abilities / Competencies

To receive credit for your work history and credentials, provide information on the application form. Omitted information, general statements, or attachments not considered for qualifying credit will be excluded.

Management Prefers

• Experience with POS software in a Zoo, Aquarium, Museum, or public/retail venue
• Customer service experience addressing visitor questions and complaints, with effective public communication
• Basic knowledge of creating accounting reports, banking, and budgeting
• Experience supervising, leading, and training to ensure policy and procedure compliance

Minimum Education and Experience

Bachelors degree from an appropriately accredited institution

AND

two (2) years of experience related to the area of assignment

OR

an equivalent combination of training and experience

Supplemental and Contact Information

Section/Unit Description: The North Carolina Aquarium on Roanoke Island is located in Manteo, NC. The 61,000 square-foot facility sits on 16 acres overlooking the Croatan Sound and houses over 2,200 animals. More than 280,000 guests visit each year. The North Carolina Aquarium Society and related agency information are provided for context.

Agency Description: The North Carolina Department of Natural and Cultural Resources (DNCR) manages over 100 locations and a broad set of museums, aquariums, parks, and more. DNCRs vision is to be a leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome.

Equal Opportunity The Department selects applicants based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.

We are an Employment First state, supporting pay equity, paid parental leave, and fair chance policies. We welcome all members of our work community.

Application Process
Watch the video that walks through each step of the application process.

Be sure to complete the application in full . Resumes may be uploaded but will not be accepted in lieu of a fully completed application. Include Education, Work Experience, and Certificates & Licenses in your submission.

Answers to Supplemental Questions are not a substitute for full information in the application. Provide supporting information in the Work Experience section to receive credit.

If multiple applications are submitted, only the most recent before the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.

Degrees must be from accredited institutions. Transcripts may be uploaded. Student loans: state employment may qualify for Public Service Loan Forgiveness. Visit studentaid.gov.

Veterans and National Guard Preference

Applicants may attach supporting documents for Veterans or National Guard preferences as required.

ADA Accommodations

DNCR provides reasonable accommodations during the application process. Contact the indicated person if accommodations are needed.

Employment Eligibility The State of NC and DNCR require proof of employment eligibility on the first day. E-Verify is used.

Sign-On Bonus Eligibility

Details on sign-on bonus eligibility are provided with the job posting.

NEOGOV Help
For technical issues, contact the NEOGOV Help Line at 855-524-5627.

Contact Information

Mike Peele, NC Department of Natural and Cultural Resources

The Outer Banks Chamber of Commerce serves Currituck, Dare, and Ocracoke Island, with current membership around 1,100.

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Job Tags

Permanent employment, Full time, Part time, Work experience placement, Work at office, Relocation package, Flexible hours, Afternoon shift,

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