Position: Member Service Representative II (Bank Teller)
Salary Range: $19.00 to $25.39
Status: Full-time, some Saturdays
Location: Glendora, CA
Founded in 1958, Foothill is a not-for-profit, member-owned, $720 million-strong cooperative financial institution serving more than 30,000 members. We focus on providing quality member service to our 300+ SEGs, including six hospitals, 14 school districts, two colleges, 17 private schools, businesses, and municipalities in the San Gabriel Valley.
Foothill Credit Union is a community advocate and strives to partner with other businesses and organizations dedicated to community involvement. We often participate in events and fundraising efforts benefiting the schools and organizations we serve to give back to our members and community.
Benefits:
We offer a competitive compensation package that includes benefits such as health, dental, and vision insurance, vacation time off, retirement plans, and professional development opportunities.
Health Insurance Coverage (Medical, Dental, and Vision)
401(k) Plan with dollar-for-dollar match (up to 6%)
Profit-Sharing Plan
Flexible Spending Account
Life and AD&D Insurance
Paid Time-Off Program
Educational Reimbursement Program
Paid Holidays
Special Recognition Programs
Referral Program
Summary: We are excited to announce the opportunity for a dedicated and customer-oriented professional to join our team as a Member Services Representative II. In this vital role, you will be the face of our organization, providing exceptional service to our members and ensuring their needs are met with efficiency and care. Your commitment to excellence will not only enhance our members' experiences but also contribute to the overall success of our dynamic team.
Essential Duties and Responsibilities: The job duties, responsibilities, and requirements represent the required knowledge, skill, and/or ability but may not be all-inclusive.
Perform tasks independently, analyze research, and resolve problems and members issues with minimal supervision
Consistently adhere to sales and service guidelines to provide an exceptional member service experience
Receive and disburses funds, posts deposits, loan payments, transfers, withdrawals, addition, and deletion of authorized account signers
Process loan advances from credit card or line of credit accounts
Issue cashier's checks
Balance cash drawer daily
Operate computer terminals and maintains records of various transactions
Conduct limited activities associated with opening new accounts
Assist members with complex requests
Create a welcoming, friendly, professional environment when interacting with the public
Support and actively promote all marketing campaigns
Consistently achieve cross-sell goals by promoting and selling products and services to
fit the member's needs
Scan and balance checks in preparation for check processing
Assist in processing school bags and in balancing the cash vault
Assist in the training of new team members
Requirements:Experience/Education Requirements:
High school diploma or equivalent
1-3 years of credit union/banking experience
Previous teller or equivalent experience serving customers
Knowledge of banking and/or credit union regulations and statutes
Desired certifications in the following areas:
None
Other Skills and Abilities:
Strong interpersonal skills, a positive attitude, and a willingness to assist others.
Ability to identify members opportunities for financial improvement, communicate recommendations, and provide support.
Effective verbal and written communication skills.
Reliable attendance and good judgment.
Basic math skills and organizational ability.
Projects a professional image.
Bilingual (Spanish/English) proficiency preferred.
Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Compensation details: 19-25.39 Hourly Wage
PI70889a797621-38003-38119346
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