Job Description

We're Looking For Enthusiastic, Fun, And Energetic People

To produce an outstanding guest experience within the outlet concept. The Barista provides a courteous, professional and efficient service in accordance with the outlet, hotel and Mainsail/Marriott standards, driving sales and maximizing profit.

What You Have:

• At least 2 years of progressive experience in beverages/coffee shops.
• Ability and willingness to work flexible hours including weekends, and evenings.
• Ability to communicate with guests, staff, management and leadership team.
• Excellent knowledge of beverages

What You'll Do:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper dress code when working.
• Comply always with Marriott Brand standards and regulations to encourage safe and efficient Hotel operations.
• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Mainsail/Marriott grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Be knowledgeable of all services and products offered by the hotel.
• Understand thoroughly the concept of the outlet and assume training responsibilities as requested by the Outlet Manager.
• Set an example in terms of service and products knowledge.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Plan daily routine checklist and station division according to the work schedule.
• Assist in the monthly inventory of operating supplies and equipment.
• Report incidents that require disciplinary actions immediately to the Outlet Manager.
• Ensure that the opening and closing procedures established for the outlet are followed.
• Give customers drink menus and answer their questions regarding ingredients.
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
• Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
• Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
• Prepare beverages following recipes
• Serve beverages and prepared food, like cookies, pastries and muffins
• Receive and process payments (cash and credit cards)
• Keep the bar area clean
• Maintain stock of clean mugs and plates
• Check if brewing equipment operates properly and report any maintenance needs
• Comply with health and safety regulations
• Communicate customer feedback to managers and recommend new menu items

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 50 lbs
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail Is An Equal Opportunity Employer

Mainsail does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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