Chat Support Agent Job at Laka Group, Miami, FL

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  • Laka Group
  • Miami, FL

Job Description

This is a remote position.

About the Role: Join our dynamic team at Laka Group SRL as a Chat Support Agent in the Civil Engineering industry. As a crucial member of our customer support team, you will play a key role in providing exceptional service to our clients.

Location: United States (Remote)

Responsibilities:

  • Respond to customer inquiries via chat in a timely and professional manner
  • Provide technical support and troubleshooting assistance
  • Ensure customer satisfaction by addressing concerns and resolving issues
  • Document customer interactions and feedback for continuous improvement
  • Collaborate with internal teams to escalate complex issues

Requirements:

  • Excellent written communication skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Experience in customer service or support role preferred
  • Knowledge of Civil Engineering concepts a plus

Qualifications:

  • High school diploma or equivalent
  • Proven experience in a customer-facing role
  • Proficiency in typing and navigating computer systems
  • Ability to work flexible hours, including weekends and holidays

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and inclusive work environment
  • Chance to work with cutting-edge technology in the Civil Engineering industry


Job Tags

Full time, Flexible hours,

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