Job Description

About ECBM

ECBM is a family-owned and operated insurance broker and consulting firm based in Media, PA. We specialize in high-risk industries that require dedicated, client-based broker services in the areas of Commercial Insurance, Workers’ Compensation, Employee Benefits, Cyber Liability, Professional Liability, Farm & Agriculture, and Personal Insurance. Founded in 1970, our mission is to put people- our clients and employees- first. As a privately-owned company, our motto has always been: "No Shareholders, Just Transparency."

ECBM operates on three main core values: Empathy, Energy and Tenacity. We test every employee who works here for these three core values because employees must have Empathy to care about our clients, Energy to provide the level of service we require, and Tenacity to go that “extra mile” to solve our clients' challenges.

In addition to caring for our clients, we also take pride in caring for our employees. We’ve been a Best Place to Work in Insurance recipient for the last eight years, and the average length of service of our employees is 11 years.

About the Role

As the Chief People Officer, you will be a critical member of the executive leadership team, responsible for shaping and executing our human resource strategy to support the company's overall business objectives. You will lead all aspects of the human resources function: succession planning, talent management, change management, organizational and performance management, training and development, and compensation. CPO is also responsible for internal communications to strengthen ECBM’s culture, values, and alignment in support of our strategy and objectives. Your strategic vision, coupled with your deep understanding of human capital management, will be instrumental in our continued success and growth.

Key Responsibilities:

• Strategic Leadership: Develop and implement a comprehensive people strategy that aligns with the company's mission, vision, and strategic goals. Provide insightful counsel for the executive leaders on all people-related matters.
• Talent Acquisition and Management: Lead the development and execution of strategies to attract, recruit, and retain top talent. Create and implement strategy to absorb acquired companies. Oversee the full employee lifecycle, including onboarding, performance management, learning and development, and offboarding.
• Organizational Development: Design and implement organizational development initiatives to enhance effectiveness, improve communication, and foster a culture of continuous improvement.
• Employee Engagement and Culture: Champion a positive and inclusive work environment that reflects the company's values and promotes employee engagement, well-being, and belonging. Develop and implement programs to enhance employee morale and job satisfaction.
• Compensation and Benefits: Oversee the design and administration of competitive compensation and benefits programs that attract and retain talent while ensuring fairness and equity.
• HR Operations and Compliance: Ensure compliance with all applicable employment laws and regulations. Oversee HR systems, policies, and procedures to ensure efficiency and effectiveness.
• Employee Relations: Provide guidance and support on employee relations matters, ensuring fair and consistent application of policies and fostering a positive and productive work environment.
• Leadership Development: Develop and implement leadership development programs to build a strong pipeline of future leaders within the organization.
• Change Management: Lead and manage organizational change initiatives effectively, ensuring clear communication and minimizing disruption.
• HR Team Leadership: Build, mentor, and develop a high-performing HR team, fostering a collaborative and results-oriented environment.
• Data Analytics: Utilize HR data and analytics to inform decision-making, identify trends, and measure the effectiveness of people programs.
• Corporate Communications: Responsible for internal corporate communications. Creates and oversees content and provides leadership to develop innovative strategies for delivering effective and engaging employee communications. Works closely with the Director of Marketing to ensure internal and external communications are closely aligned.

Qualifications:

• SHRM-SCP or SPHR certification (or previous certification) preferred
• Bachelor’s degree in human resources, Business Administration, or a related field preferred.
• 15 + years of progressive HR leadership experience, with significant experience at the executive level.
• Proven track record of developing and implementing successful people strategies that drive business results.
• Deep understanding of all aspects of human resources management, including talent acquisition, compensation and benefits, employee relations, and HR technology.
• Strong business acumen and the ability to align HR initiatives with business objectives.
• Excellent leadership, communication, interpersonal, and influencing skills.
• Demonstrated ability to build and maintain strong relationships with all levels of the organization.
• Experience working in a relevant industry environment is a plus.

Personal Attributes:

• Strategic thinker with a results-oriented mindset.
• Passionate about people and creating a positive employee experience.
• Strong ethical principles and a commitment to fairness and equity.
• Excellent problem-solving and decision-making skills.
• Ability to thrive in a fast-paced and dynamic environment.
• A collaborative and inclusive leadership style.
• Leader who serves as role models for performance and organizational behavior by demonstrating humility, confidence, and courage in their leadership role.

Embody the ECBM Core Values:

• Empathy
• Loyalty
• Accountability
• Tenacity
• Energy

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