Job Description

Job Description

**THIS IS NOT A ROLE WITH FORCEBRANDS**

Customer Success Specialist

Our client is looking for a Customer Success Specialist to support the operational success of their customer programs across assigned locations. This is a field-based role that partners with customer teams to ensure smooth execution, strong performance, and an exceptional end-user experience.

Key Responsibilities

• Build and maintain strong relationships with customer teams to drive engagement and satisfaction
• Provide training and ongoing support to ensure operational excellence
• Monitor program performance, identify opportunities, and implement process improvements
• Troubleshoot and resolve issues across software, hardware, and service areas
• Collaborate cross-functionally with internal teams in operations, marketing, finance, and quality
• Conduct business reviews and deliver insights to customers to drive growth and success
• Ensure compliance with safety, quality, and service standards across locations

What We’re Looking For

• Strong customer relationship management and communication skills
• Hands-on problem solver with the ability to work across multiple functions
• Experience in customer success, account management, operations, or field support roles
• Ability to analyze performance data and recommend solutions
• Comfortable working independently in the field and traveling as needed

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