Job Description

Job Description

Job Description

We are looking for a dedicated Customer Success Specialist to join our team in Garfield Heights, Ohio. This long-term contract position offers the opportunity to assist customers effectively, ensuring their needs are met and satisfaction is achieved. The role is ideal for someone who thrives in a fast-paced environment and has a passion for delivering exceptional service.

Responsibilities:
• Provide outstanding customer service through various communication channels, including phone, email, and online platforms.
• Address connectivity issues and troubleshoot technical problems to ensure seamless customer experiences.
• Manage scheduling tasks with a high level of accuracy and attention to detail.
• Utilize Excel and other tools to track, analyze, and organize customer information efficiently.
• Handle multiple priorities simultaneously while maintaining a high standard of organization.
• Collaborate with team members to resolve customer inquiries and improve support processes.
• Demonstrate excellent interpersonal skills to build trust and rapport with customers.
• Maintain composure and efficiency under pressure to address urgent customer concerns.
• Ensure all correspondence is precise, timely, and aligned with company standards.
• Provide feedback and suggestions to enhance customer success strategies.• Previous experience in customer service or call center environments.
• Proficiency in Excel and familiarity with multi-browser usage.
• Strong organizational skills and ability to manage schedules effectively.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize tasks in a dynamic setting.
• Comfortable working under pressure while maintaining attention to detail.
• Exceptional interpersonal and soft skills to engage effectively with customers.
• Onsite availability in Garfield Heights, Ohio.

Job Tags

Long term contract,

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