Job Description

Director, Change and Incident Management page is loaded## Director, Change and Incident Managementlocations: Irving, TX 75062 Vizient Corporate HQ: Chicago, IL 60607time type: Full timeposted on: Posted Todayjob requisition id: 31382RWhen youre the best, were the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Summary: In this role, you will lead the enterprise-wide strategy and execution for Change Control, Critical Incident Management, and Release Management. This role ensures operational excellence through process standardization, effective governance, and alignment with ITIL best practices. The director will partner closely with IT leadership, Security, Application Owners, and Platform Teams to build scalable, auditable, and secure operational frameworks while fostering a culture of proactive risk management and continuous improvement. Responsibilities: * Develop and drive the enterprise vision for change, incident, and release management aligned to business goals.* Set strategic objectives and performance targets for each focus area: Change Control, Critical Incident Management, and Release Management.* Partner with senior leadership to influence technology governance and ensure alignment with Vizients enterprise architecture and platform strategy.* Lead standardization of processes across all three areas, ensuring alignment with ITIL standards that are enforced across the organization.* Establish and chair the Change Advisory Board (CAB), implementing rigorous vetting of changes and ensuring accountability.* Define and maintain change, incident, and release processes and ensure effective adoption across technical and business teams.* Oversee the separation of change and release functions with an integrated security lens, ensuring secure and compliant delivery of changes.* Define and monitor KPIs for change success rates, incident response, release quality, and process maturity.* Recruit, lead, and mentor a high-performing team supporting change, incident, and release processes. Qualifications: * Relevant degree preferred.* 7 or more years relevant experience in IT Service Management with demonstrated success in change, incident, and release leadership roles.* 5+ years in a management or director-level role leading cross-functional technical teams in a complex enterprise.* Proven experience designing and operating CAB processes and leading critical incident command centers.* Experience selecting and implementing ITSM platforms and automation tools.* Deep knowledge of ITIL frameworks and service operations.* Strong strategic thinking, process design, and governance skills.* Excellent communication and crisis management skills.* Familiarity with Active Directory, hybrid cloud, CI/CD pipelines, and modern infrastructure and security practices.* Ability to lead with empathy, build consensus, and drive accountability.#LI-JB1 Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $117,600.00 to $206,000.00.This position is also incentive eligible.Vizient has a comprehensive benefits plan! Please view our benefits here: Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.Working at Vizient means making a difference in todays dynamic health care industry, every day. Our mission is to connect health care organizations and providers with the knowledge, solutions and expertise that enable them to accelerate their clinical and operational performance.Vizient is based in Dallas and has offices in 20 metropolitan areas across the United States. We have 4,000 employees with a breadth of expertise, experience and compassion, who are eager to develop and implement solutions that advance health care for the greater good.Across our enterprise of companies, we have the scale and depth to deliver exponential impact across the continuum of care:* Provista Proven supply chain partner specializing in extended, diagnostic and preventive care facilities, including surgery centers, home health and senior living* Apexus The exclusive contractor for 340B Drug Pricing Program, managed by the Health Resources and Services Administration* apt itude The industrys first online direct contracting market, supporting self-contracting activity between hospitals and suppliers.* Sg2 - Providing a unique blend of analytics, intelligence, consulting and education to enable health system leaders to integrate strategic growth and performance across the continuum of care. Click for Vizient Careers Home Page. ###
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