Job Description

Job Description

Job Description

Got a superstar in mind? Send them our way! If we bring them on board, you win up to $1,000! Position Summary: Actively Hiring!

As the Housekeeping Manager (aka "Housekeeping Optimization Officer" & “Efficiency Champion”), you're not merely overseeing a team—you're molding Housekeeping Heroes. Your tech-savviness and love for automation will take our cleaning checklists from good to revolutionary. Your mission is simple but crucial: Ensure every guest space shines with the brilliance of a five-star review, and that your team is working at maximum efficiency. We're redefining the standards of luxury here, and you're at the helm.

Bolt Farm Treehouse is an award-winning, mountaintop retreat & spa in Tennessee . We create unforgettable experiences in nature-immersive settings, providing a sanctuary for deep connection and renewal and enabling people to realize their fullest potential. We blend million-dollar views, one-of-a-kind accommodations, and top-tier hospitality to offer premier wellness retreats and romantic getaways where guests can celebrate life’s key moments and reconnect with what truly matters. We strive to be the #1 retreat in America for strengthening relationships, impacting 100,000 people annually through transformative experiences. We cultivate a positive, drama-free workplace where every team member feels valued, supported, and inspired for personal and professional growth. Our team, driven by love and a strong work ethic, creates a positive impact on the world.

Meaningful work. Meaningful relationships.

• Best is the Standard – Excellence is the only standard.
• All-In – Commit fully, take ownership, and give your best.
• Move Fast – Speed and efficiency drive success.
• Wow Every Guest – Create exceptional experiences that leave a lasting impact.

• Team Leadership & Development

1. Recruit, train, schedule, and mentor a high-performing housekeeping team with an emphasis on accountability, efficiency, and pride in their work.
2. Foster a positive, supportive culture grounded in Bolt Farm’s core values, with clear expectations and high performance standards.
3. Conduct regular team huddles, coaching moments, and performance reviews to maintain alignment and growth.

• Operational Oversight

1. Oversee daily housekeeping operations across all guest accommodations and common areas, ensuring each space exceeds luxury-level standards
   
2. Streamline and enhance existing cleaning protocols, utilizing automation tools and checklists to drive consistency and productivity.
3. Ensure turnover times are met with precision and guest-ready presentation.

• Guest Experience & Service Recovery

1. Act as a service ambassador, proactively ensuring spaces always wow our guests on first impression.
2. Respond promptly and professionally to any guest feedback or service recovery situations involving housekeeping.

• Quality Assurance

1. Conduct detailed room inspections daily, ensuring every guest touchpoint is immaculate and aligned with brand standards.
2. Use data and feedback to identify trends, prevent recurring issues, and implement long-term improvements.

• Inventory, Cost, and Vendor Management

1. Maintain optimal inventory levels of linens, amenities, and cleaning supplies.
2. Monitor expenses and track supply usage to ensure cost control and budget alignment.
3. Oversee relationships with external vendors to ensure consistent quality and delivery.

• Health, Safety, & Compliance

1. Enforce sanitation, safety, and cleanliness protocols to ensure compliance with health regulations and internal policies.
2. Train team on safe use of cleaning equipment and materials.

• Bilingual Team Communication

1. Lead day-to-day communication and coaching in both English and Spanish to ensure alignment, clarity, and inclusivity across your team.
   

• Experience: Minimum of 1 to 3 years in a housekeeping leadership or rooms operations management role, with hands-on experience overseeing room turnovers in a high-occupancy, fast-paced environment. Prior experience in a luxury hotel, resort, or retreat setting is strongly preferred.
• Language Skills: Strong written and verbal communication in English. Proficient in conversational Spanish and comfortable using translation tools to communicate tasks as needed. Bilingual skills are a plus.
• Team Leadership: Proven ability to lead, motivate, and develop diverse teams with a servant-leadership approach.
• Detail-Driven Standards: A sharp, uncompromising eye for cleanliness, presentation, and organization.
• Guest-Centric Mindset: A genuine passion for hospitality and consistently creating “wow” moments for guests each and every time.
• Problem-Solving Skills: Quick thinker with a calm, solutions-oriented approach to challenges or unexpected issues.
• Technology Awareness: Comfort with digital tools, mobile checklists, smart automation, and reporting dashboards.
• Adaptability: Able to shift priorities quickly and thrive in a dynamic, high-expectation environment where excellence is the standard.

• Top-of-market pay (based on experience)
• Performance-based bonuses and incentive opportunities
• Flexible PTO structure
• Career growth and development within a leading, innovative luxury hospitality company
• Housing assistance available for exceptional candidates relocating to the area
• Employee perks, including exclusive discounts and complimentary stays at Bolt Farm Treehouse

Bolt Farm Treehouse offers more than a job—it’s an opportunity to create life-changing experiences for guests in a stunning natural environment. Work with a supportive, inspiring team and enjoy career growth opportunities while being part of a company that values sustainability, innovation, and heartfelt hospitality.

Location: Whitwell, TN 37397
Located approximately 45 minutes from Chattanooga, TN

This is a full-time, salaried position requiring a minimum commitment of 40+ hours per week , particularly during peak seasons and special events. Candidates must be comfortable working in a high-performance, hospitality-focused environment that can require extended hours based on operational needs.

Excited to lead housekeeping at one of America’s top luxury retreats? We’d love to hear from you! Submit your resume and cover letter detailing your experience, leadership style, and passion for hospitality.

Join us and redefine luxury outdoor hospitality. Apply today!

Payout applies after your referral has been with us for 6 months.

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