Job Description

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:

The Manager, Information Security is responsible for leading the design and integration of information security into key areas of the Vivid Seats business. This role is critical in ensuring that security is baked in up front to ensure that information assets and associated information systems are adequately protected in the digital ecosystem in which Vivid Seats operates. This role partners with platform engineering teams to drive security practices and principles related to cloud-based infrastructure, software engineering teams to drive security practices and principles into a fast-paced Agile development cycle, and product owners to understand business requirements and landscape.

In addition to bringing Information Security best practices, you will help develop a collaborative, cross-disciplinary and high-performing team while overseeing and improving organizational design, structure, priorities, management processes, and reporting information systems. You will be responsible for coordinating project efforts while building productive, value-added partnerships with vendors. You will also be integral in building an engaged Vivid Seats corporate security culture. How results are achieved will be as important as what is achieved.

How your role expectations will progress as a Manager, Information Security in the first 30, 90, and 180 days:

30 days in:

• Acclimate to Vivid Seats values and organizational goals to understand how your department drives initiatives forward.
• Understand the teams contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life.
• Partner with Director, Information Security, Engineering, and Product leaders to align on technology vision and roadmap.
• Meet with and begin regular 1:1s with team members to understand their motivations, strengths, and areas you can support them with.

60 days in:

• Align with team members to achieve personal and functional goals that correlate to department objectives.
• Develop and lead initiatives for the team that enhance process, drive innovation, and build on Vivid Seats values.
• Strategically drive the Information Security operational metrics by refining the technical roadmap and/or processes as required.
• Identify within the team how ways of working can be improved with the objective of increasing velocity and results.
• Build trust and relationships with team and key stakeholders including executives.

90 days in:

• Monitor and evolve team deliverables, individual goals, and overall performance to ensure alignment with broader initiatives of your department and the organization.
• Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.
• Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.
• Be a thought leader for Information Security within the company, supporting and influencing other verticals in the business.

What Youll Bring:

• 8+ years of combined experience in information security and technology with expertise in secure cloud and/or web applications in an e-commerce environment.
• 3 years of experience leading a team and people management.
• Extensive knowledge of current and emerging IT security technologies and techniques covering all levels of cloud and applications.
• Strong business acumen with the ability to drive information security initiatives with a business-first mindset, ensuring alignment with Vivid Seats goals of connecting fans to live events and enhancing customer trust.
• Deep understanding of Cloud infrastructure (AWS, GCP, or Azure Cloud) concepts, services, and related controls.
• Advanced knowledge of information security concepts and technologies such as SCA, SAST, DAST, IAM, vulnerability management, firewalls, IPS/IDS, network analyzers, proxies, SEIM, SOAR, encryption, cloud-based security control services, WAF, bot mitigation.
• Experience with two or more (or preferably full-stack technology experience) operating systems, infrastructure & cloud infrastructure, software engineering, technology product or service ownership.
• Deep knowledge of multiple cyber security governance and compliance frameworks such as FISMA, NIST CSF, ISO 27000, PCI, SOX, SOC2.
• Experience delivering training to technology SMEs in other areas.
• Ability to lead large internal security technology projects and security remediation projects with significant dependencies on external IT and product teams.

Vivid Seats Pay Transparency Disclaimer: Full-time offers from Vivid Seats include annual bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.

Full Salary Range: $160,000 $195,000 USD

We believe in a hybrid working model which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicagos rising tech scene.

Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

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