Job Description

We are looking for a ServiceNow CSDM Developer to join our CMDB team and the design and enhancement of our Common Service Data Model (CSDM) and CMDB.

Responsibilities:

• Develop and implement CSDM-aligned CMDB structures and relationships.
• Configure and manage Application Services, Business Applications, and Service Offerings.
• Support Discovery, Service Mapping, and integrations across other servicenow modules and discovery tool like ITOM and BMC Remedy.
• Develop scripts, workflows, and dashboards to improve data quality and automation.
• Collaborate with cross-functional teams to drive service visibility and data governance.

Requirements:

• 5+ years of hands-on experience with ServiceNow CMDB and CSDM (v3.0 or later).
• Strong skills in JavaScript, Glide API, and ServiceNow configuration.
• Solid understanding of ITIL v4 and ServiceNow platform architecture.
• Experience in data modeling, CI class design, and CMDB health improvements.
• Excellent communication and documentation skills ,able to explain complex models in simple terms
• ServiceNow certifications (CIS CMDB, CIS Discovery, CSA) preferred.
  
  

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