Job Description

JD for ServiceNow ITSM, Integration and HRSD:

8 - 10 years working with ServiceNow platform in enterprise-wide, multi-tier ServiceNow production environment

• Design, develop, and implement integrations between ServiceNow and third-party systems using REST/SOAP APIs, IntegrationHub, MID Server, and third-party connectors .
• Develop custom APIs and maintain seamless data exchange between ServiceNow and external applications.
• Ensure integrations align with best practices, security standards, and compliance requirements .
• Workflow Automation Customization:
• Utilize ServiceNow AppEngine and Creator Studio to build custom applications, automate workflows, and enhance business processes .
• Customize and configure ServiceNow modules , including Incident Management, Change Management, Service Catalog, and CMDB , to align with business requirements.
• Design and implement automated workflows to minimize manual effort and improve process efficiency .
• Data Management Optimization:
• Analyze, map, and transform data between ServiceNow and external platforms , ensuring data accuracy, integrity, and consistency .
• Optimize integrations for performance, scalability, and reliability .
• Testing, Documentation Continuous Improvement:
• Conduct thorough testing and validation of integrations and workflows, resolving defects promptly.
• Prepare and maintain technical documentation for integrations, custom applications, and workflows.
• Stay updated with the latest ServiceNow features, integration capabilities, and automation tools to drive continuous improvement
• Hands-on experience in implementing HRSD & Integrtion, Employee workflow modules, Employee life cycle journey.
• Client and Server APIs i.e. GlideDialogWindow, GlideForm, GlideAggregate, Glide Record,

Mainline Certifications would be added advantage :

ServiceNow Administration certification

ServiceNow Implementation Specialist Certification

ServiceNow Certified Application developer

Certified Implementation Specialist Human Resources

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