Responsibilities: Provide Tier 1 & 2 desktop user support. Provide support for HUD Baseline desktop and Microsoft Office Suites. Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis. Perform LAN Administration for Windows 200x servers. Install workstation and file server software and hardware - locally and via remote. Diagnose and resolve LAN configuration problems. Evaluate and diagnose cabling, software and hardware problems. Install and support telecommunications hardware. Basic LAN troubleshooting skills/tools TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned. Email user support. Data backup and restoration. Provide technical support for webcast/video teleconferences. Security patches and software upgrade surge support. Support technology upgrades both hardware and software. Provide problem tracking support (CA Service Center) end-user desktop/server support. Perform field office visits. Perform root cause analysis. Perform desktop/server decommissioning. Documentation of standard IT processes and procedures. #J-18808-Ljbffr Shiva IT Services
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