Job Description

Airswift is working in partnership with a global leader in chemical innovation that’s developed a fully bio-based biopolymer to replace single-use plastics, which is now looking for a Technical Services Manager to be based out of Houston, Texas.

The ideal candidate who will play a key role in supporting customers and internal teams by providing expert technical assistance and ensuring the highest level of customer satisfaction in North America.

Primary Goals:

• Learn about the company's product offering and processes thoroughly.
• Understand customer needs, develop formulations that meet customer requirements and communicate updates effectively.
• Independently visiting customers as the technical specialist, looping in and coordinating with sales teams as necessary.

Primary Job Duties:

• Provide technical support to customers and internal teams regarding biopolymer products and applications
• Troubleshoot and resolve technical issues in a timely manner
• Develop and deliver technical training to customers and internal teams
• Create and maintain technical documentation to support product knowledge and application
• Collaborate with the sales team and Technology Laboratory to identify customer needs and provide technical solutions that meet those needs
• Stay current with industry trends and advancements in biopolymer technology
• Perform 1 on 1 meetings as per KAH policy.
• Support other companies businesses as requested by management.
• Participate in Company-related initiatives (i.e. Best Practices) as directed by management.
• Participate in regularly scheduled training (i.e. Safety, IT) as requested by management.
• Participate in local functions as needed.
• Actively engage with digital platforms (i.e. SAP) to efficiently perform duties related to the Biopolymers business.

Essential Skills & Experience Required:

• At least 2 years’ working experience in plastics processing
• Holds a Bachelor’s Degree in Science or Engineering

Desirable Skills and Experience:

• 10 years’ experience with biopolymers
• Experienced working with application such as straws, films or wrapping
• Understanding of US regulations (FDA, EPA, MPRSA, FTC)

Benefits:

• Negotiable base salary
• Car Allowance per month, plus business mileage and parking reimbursement
• Variable and discretionary annual bonus
• 401K, company contributes 150% up to 4%
• Medical, Dental, Vision
• PTO depending on service (80 hours up to 200 hours), plus 10 paid holidays and 1 personal day
• Sick Leave, Short Term Disability and Long Term Disability
• Educational Assistance Program, Employee Assistance Program

If you believe this is an opportunity that fits you, send your CV to ana.goncalves@airswift.com and I will be glad to present you with more details on this role!

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