Job Description

Virtual Chat Support - Laboratory Express

$27-32/hour | Full-time | Remote | Training Provided

About the Role

Laboratory Express is seeking a Virtual Chat Support representative to provide online customer service to patients and healthcare providers. Work from home while helping people access important laboratory testing services.

Key Responsibilities

• Respond to online chat inquiries from patients and healthcare providers
• Assist with test scheduling, appointment booking, and location information
• Answer questions about test preparation, insurance coverage, and billing
• Process basic patient information requests and provide general laboratory information
• Escalate complex medical or technical questions to appropriate laboratory staff
• Maintain accurate documentation of all chat interactions in CRM system
• Provide excellent customer service while maintaining HIPAA compliance

Requirements

• High school diploma or equivalent required
• Previous customer service, chat support, or call center experience preferred
• Excellent written communication skills and fast, accurate typing
• Strong computer skills and ability to multitask between multiple chat windows
• Reliable home internet connection and quiet workspace
• Self-motivated with ability to work independently from home
• No healthcare experience required - comprehensive training in laboratory services and medical terminology provided!

Remote Work Requirements

• Dedicated workspace free from distractions and background noise
• High-speed internet connection (minimum 25 Mbps)
• Computer provided by Laboratory Express or meet technical specifications
• Available during scheduled shift hours with reliable attendance
• Must reside in authorized work-from-home states

What We Offer

• Competitive pay: $27-32/hour based on customer service experience
• Work from home: 100% remote position with flexible scheduling options
• Full benefits: Health insurance, dental, vision, 401k matching
• Paid training: Comprehensive 2-week virtual training program
• Career growth: Advancement opportunities into specialized remote healthcare roles
• Equipment provided: Computer and necessary technology supplied
• Flexible schedules: Multiple shift options available including evenings and weekends

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