Call Center Medical Receptionist Job at Wilson County Memorial Hospital District, Floresville, TX

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  • Wilson County Memorial Hospital District
  • Floresville, TX

Job Description

Job Details

Job Location
CMMC South Campus - Floresville, TX

Position Type
Pool/PRN

Education Level
High School

Job Shift
Day

Job Category
Health Care

Description

Summary Operates PBX or multiline telephone Cisco/Finesse phone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Answers incoming telephone calls, determines purpose of callers.
  • Focuses on First Resolution
  • Working in Call Center environment
  • Schedules appointments for family practice providers.
  • Create telephone encounter for Specialty offices.
  • Refill Request for family practice providers, within proper criteria.
  • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
  • Answers questions about organization and provides callers with address, directions, and other information.
  • Maintains virtual fax, sends faxes, and retrieves and routes incoming faxes.
  • Clinic front desk duties when needed, patient check in/out, collect copays
  • Handle provider letters mailed to patients

Qualifications

Education and/or Experience


High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Other Skills and Abilities

Ability to speak fluent Spanish preferred

Job Tags

Relief, Work at office, Shift work,

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