Job Description

TMS Tech (Customer Care Specialist) 

 
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist (TMS Technician) for our Biltmore office. Your primary responsibility will be helping patients heal using TMS treatment.   

 
Trigger Warning : Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.  

 
Benefits  

• Launch a career in healthcare with no experience 

• Serenity covers 90% of the premium for insurance benefits (Medical, Dental, Vision) 

• 20 days off annually (10 PTO days and 10 Holidays) 

• Paid TMS training program   

• Employee access to Serenity’s treatment options 

Responsibilities   

• Build relationships with patients built around gratitude 

• One on one coaching and commitment to patients during treatment 

• Work autonomously to determine goals and best coaching strategies with your patients 

• Own outcomes of patient treatment 

Qualifications  

• High School Diploma/ GED.    

• Strong customer service mindset.   

• Three years’ work experience in customer service required  

• Excellent verbal and written communication, and basic math skills.    

• Well-versed in de-escalation skills and ability to connect with individuals.  

About  
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.  

 
Learn More About Us  

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