Job Description

Overview: The Sales Operations Order Management Specialist is responsible for receiving Customer Purchase Orders and ensuring the timely and accurate booking of those orders, including developing detailed Sales Orders, building detailed quotes, and issuing the Purchase Requisition to Nokia. This requires closely working with Sales and PreSales to ensure quality and completeness of the orders. Candidate will also interface with Customer Supply Manager on order fulfillment, Finance on order quality, and other support organizations as needed. Accurate order processing has a direct impact on customer satisfaction and NFS financial performance. Order Processing and management will be through a new ERP/CRM tool as part of the new Nokia Federal entity structure.

Responsibilities

• Manage customer purchase orders (CPOs) and ensure they meet all booking requirements.
• Process CPOs into sales orders using BoMs & pricing from pre-sales teams.
• Ensure accuracy and timeliness of order fulfillment.
• Create purchase requisitions for Nokia parent company and other 3rd party vendors
• Gain proficiency in Costpoint ERP system and update master data for NFS parts listing.
• Manage CPO modifications in Costpoint ERP, purchase requisitions, and vendor purchase orders.
• Collaborate closely with the sales and project teams to improve the overall customer experience.
• Communicate with sales & customers to resolve any issues or concerns with their orders.
• Generate reports and analyze data to identify trends and areas for improvement.
• Provide process driven sales support beyond direct order management, e.g. Partner Lead management, working with Nokia on sales process improvements
• Identify opportunities for efficiency across the Nokia Federal organization, especially the processes that touch the sales team, help define and implement process improvements.

Required Skills

• At least 6 years' experience with Nokia processes and systems. Experience in supply chain, procurement, order management, and/or sales support in the telecommunications industry is a plus.
• The candidate must demonstrate attention to detail and a high level of data accuracy with experience working collaboratively across different functions.
• Strong analytical and problem-solving skills
• Ability to multitask and prioritize in a fast-paced environment
• Excellent communication and interpersonal abilities in English
• Customer-focused mindset with a commitment to quality service

Preferred Skills

• Bachelors degree in business administration, Supply Chain Management, or related field, or equivalent experience
• Knowledge and understanding of ERP systems (e.g., Costpoint, SAP)
• Familiarity with inventory management principles
• Knowledge of import/export regulations and procedures
• Proficiency in Microsoft Office and order management software

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