UX Researcher Job at SGS Consulting, Texas

SG1vSXg2emZ3VGNpWkJnaGNzN25IVDJVeUE9PQ==
  • SGS Consulting
  • Texas

Job Description

Job Responsibilities:

  • Collaborate Across Teams: Partner with Product Owners, Designers, and stakeholders to understand business challenges and advocate for user-centered design. Contribute research strategies that align with product objectives and key results (OKRs).
  • Conduct Qualitative Research: Perform qualitative research using methods like moderated usability tests, heuristic evaluations, user interviews, contextual inquiries, and competitive analysis to understand user behaviors, needs, and pain points.
  • Conduct Quantitative Research: Leverage quantitative research methods such as surveys, clickstream analysis, eye-tracking studies, card sorting, tree testing, and unmoderated usability tests to validate design decisions and measure metrics such as ease-of-use, comprehension, and satisfaction.
  • Insights and Reporting: Effectively present actionable insights to product teams, using research findings to drive design decisions and improve user experience.
  • Personas & Journey Mapping: Create, update, and advocate for personas, customer journey maps, and service blueprints to help teams stay focused on customer needs.
  • Analyze Data: Utilize analytical tools such as Adobe Analytics, Quantum Metric, and other data sources to complement research findings and track key product performance metrics.
  • Scale UX Research: Build research infrastructure and educate teams on best practices. Contribute to Research Ops to streamline processes and increase research efficiency across the organization.
  • Advocate for Discovery & Evaluation: Lead discovery and evaluative research to uncover insights before development begins, ensuring designs are grounded in real user needs.
  • Field Research & Feedback: Review customer feedback regularly and use UX metrics to proactively identify issues and opportunities for improvement.
  • Use of Research Tools: Utilize specialized tools like eye-tracking equipment, remote testing platforms (e.g., UserZoom, UserTesting), and participant recruitment resources to gather data for your research.

Skills:

  • Research Methods: Strong experience with both qualitative (e.g., user interviews, usability testing) and quantitative methods (e.g., surveys, clickstream analysis, eye-tracking).
  • Analytical Tools: Proficient with tools like SPSS, R, SQL, and data visualization tools to analyze complex data sets and generate meaningful insights.
  • Remote Testing Tools: Familiarity with remote unmoderated testing tools like UserZoom, UserTesting, Userlytics, etc., for gathering user feedback in diverse environments.
  • Design Tools: Familiar with modern design and prototyping tools such as Figma, Zeplin, Flinto, Sketch, and Adobe CC.
  • UX Metrics: Experience with UX performance metrics, including customer satisfaction, ease-of-use, and comprehension, and the ability to integrate data insights into product design.
  • Eye-Tracking Tools: Experience using eye-tracking hardware and software for studying visual attention and user behavior.
  • Communication: Excellent written and verbal communication skills with the ability to present findings clearly and convincingly to stakeholders.
  • Collaboration: Ability to work cross-functionally with design, product, and engineering teams, and effectively advocate for user-centered research practices.

Education/Experience:

  • Bachelors

Job Tags

Remote work,

Similar Jobs

Western Sierra Business Services

Enrolled Agent or CTEC Preparer Job at Western Sierra Business Services

 ...your career at a well-established tax firm this is it! Western Sierra Business Services is currently searching for a talented Enrolled Agent or CTEC preparer. Applicants preferably would have a current EA or CTEC license as well as 2 years active tax preparation... 

Compunnel, Inc.

React Native Developer Job at Compunnel, Inc.

The React Native Developer is responsible for designing, developing, and optimizing mobile applications using React Native.This role involves collaborating with cross-functional teams, defining architectural patterns, mentoring team members, and ensuring the delivery... 

HouseSitter.com

House Sitter Wanted - House Sitter Needed In New York, Ny Earn $15.50/Hour Immediate Start! Job at HouseSitter.com

 ...seeking a reliable and responsible house sitter. This position offers the opportunity to enjoy the vibrant city while earning $15.50 per hour.The primary responsibilities include pet feeding, ensuring my beloved pets are fed on schedule and kept happy. Additionally,... 

Pearson

Product Director (Washington) Job at Pearson

 ...Product Director (IC) Location: Remote Job Type: Full-Time About Pearson At Pearson, we are committed to helping people make progress in their lives through learning. We create innovative and accessible educational products and services that foster personal and... 

Emergent Holdings

Analyst Part C/D & Recovery Job at Emergent Holdings

 ...C/D members with other primary health information and pursue recovery of associated claim overpayments. The position is responsible...  ...overpayment recovery and reconciliation efforts. Research and analyze data to support the reconciliation and restoration of MA plan...